Dear Owner/Guest

Bon Bini to your home away from home and to our first time visitors welcome to our One Happy Island!

We would like your dream vacation to begin as soon as you arrive. In your villa we have placed the new in-room Vacation Experience Guide with useful information regarding the resort. If there are still questions, you are welcome to visit us at the front desk in the Aruba Ocean Club and we will be happy to assist you. We would like to elaborate on a couple of important points below:

Aruba Marriott Ocean Club enjoys one of the highest Homeowner occupancy rates of all Marriott Vacation Club resorts. As is true at every property, we place our Owners at the very top of the priority list in terms of requests for villa locations and preferences. Because of the high number of Owners that we welcome each week, we are often challenged with villa location requests that we are unable to always grant. Nonetheless, we strive to ensure that every Owner and Guest have a wonderful vacation experience!

Villas are assigned in advance and are based on the category you own and are prioritized in the following order:

  1. Ocean Club Homeowners using their owner week
  2. Ocean Club Homeowners exchanging into their home resort
  3. Other MVCI Owners exchanging into Ocean Club
  4. Any other reservations which includes other non-Marriott Exchangers, Preview Guests and Rentals

Assignments are made on the assumption that owners prefer high to low floors and pool view to outside views. When there are more owners than there are “preferred” villa views or locations, the Room’s Controller looks at each owner’s previous villa assignments to ensure fairness in the rotation from year to year. Specific villa/floor requests are considered within the general principles noted above.

We are unable to guarantee villa preference requests but will do our best to honor your requests based on availability and utilizing the established Villa Request Blocking Priority outlined above.

There is a daily government tax charge to each room for Owners and Exchangers. In addition to daily government tax, per August 1, 2013 new added government tax is in effect: Environmental Levy (‘EL) tax.

Housekeeping will clean your room on the third day after your check-in. Additional cleaning is available for a fee. Please contact the front desk for more details.

PLEASE CLICK HERE FOR HOUSEKEEPING REQUEST FORM

Everyone wants to enjoy their vacation without worry so included for owners and exchangers is a Mid-week Tidy Service. Additional cleaning services are also available (see below). For more information about fees and to schedule a service, please consult with one of our Front Desk agents.

PLEASE CLICK HERE FOR HOUSEKEEPING REQUEST FORM

Full Service

Includes; tidy service, make beds with new linen, replace towels, kitchen, restock dishwasher soap, restock garbage bags, clean dishes, vacuum, cleaning shower, tub and toilets, and cleaning the balcony.

Tidy Service

Consists of; making all beds, cleaning bathroom, vacuum if necessary, sweep/mop floors, empty trash and replace towels.

Trash & Towel Service
Consists of; replacing all towels and emptying wastebaskets.

Wash & Dry Laundry Services
Your home laundry is collected and delivered the same day! The Front Desk can provide you with rates and a laundry bag for your convenience.

Telephone calls are very expensive on the island. If you need to be reachable and are planning to make several long distance telephone calls, we would like to recommend renting a local cell phone. Now available from Marriott at the Bazaar (Located in the Marriott Resort) or at the Market Place (Located in the lobby of the Surf Club) for $10 per day and a required $30 pre-paid phone card. A $100 deposit fee applies. Cell phones cannot be reserved in advance due to the limited quantity. Check at the front desk for more details.

Pool towels are provided in your room. The Towel Hut attendant will not provide you with one unless you give them a dirty one.

Beach Palapas (huts) are available through the towel hut. Please see the towel hut attendant for more specific details or see the Palapas procedures under the resort information section.

Please click on this link for a list of Helpful Tips and Friendly Reminders to help you plan your stay with us.

Vacation Experience Planning: Approximately 30 days prior to visiting your home resort you will receive an email (Please make sure that your email address is up to date) which will again confirm your booking but will also allow you to start communicating with our Vacation Experience Planner. This will allow you to set up special requests, activities, dinner plans in advance so that you and your family are able to maximize your time while in Aruba. An important item we require is your flight itinerary (flight number and time of arrival) as this will allow us to get your room ready upon arrival.

Marriott has replaced the online pre-arrival form with their VEP program. VEP stands for “Vacation Experience Planner”.
Each Owner will automatically receive a standard confirmation letter about 30 days prior to check in.

If you do not receive this confirmation letter within 20-30 days prior to your arrival date, please contact the Front Office Team at:

Do you want to have some essential grocery items ready upon check in? if so, just open and fill in the grocery form. Just email mhrs.auaar.vacation.planner@marriotthotels.com or fax it to 011-297-587-4010. Please order no later than 7 days prior to your arrival . We will have the items ready at the Tropical Market place upon checking in. Enjoy! CLICK FOR TROPICAL MARKET ORDER FORM *(Ocean Club stays only!)

At this Marriott property wheelchairs or shower chairs are not provided. Wheelchairs and motorized wheelchairs are available for rent from a local third party vendor. For more information please contact the Concierge Desk at:

The local bus service from “ARUBUS” runs every half hour, 30 minutes past the and on the hour. The bus stop is located outside the complex in front of the Aruba Marriott Resort & Stellaris Casino. On Holidays above schedule may differ. Please contact the concierge desk for any questions related to transportation or tours. There is a car rental desk at the Aruba Ocean Club as well as one at the Aruba Surf Club. Taxis are readily available.

As per the MVW Brand Standards, all Marriott Vacation Club properties have the Pack-n-Play portable baby cribs. These as well as high chairs are available upon request on a first-come-first-serve basis.

The Resort does not provide shuttle service to other areas i.e. downtown or airport as this is not allowed by the Government. Taxis are readily available at the airport upon arrival as well as at the Resort. The resort however does have an internal shuttle cart between the Marriott Resort, Stellaris Casino, and Marriott’s Aruba Ocean and Surf Clubs.

Beaches in Aruba are designated by the government for public use, therefore, any vendors you may encounter on the beach are not managed or contracted by the resort. No hotels, resorts or timeshare properties have oversight of the vendors on the beach to ensure they have valid permission to operate, adequate equipment, personnel or liability insurance coverage. The resort does not accept any liability for incidents on the beach or incidents as a result of (watersports) related  activities. Aruba Ocean Club recommends either DePalm Tours and/or Red Sail Sports as the preferred water sport vendor.

Under the U.S. State Department and the Department Homeland Security Western Hemisphere Travel Initiative, all U.S. citizens and foreign nationals must carry a passport to enter or re-enter the U.S. from vacations or business travel in the Caribbean; this went into effect in January 2007. This requirement is applied to all air and sea travel. The Aruba Tourism Authority, in an effort to assist its valued visitors, strongly encourages all travelers to apply for their passports and advises all travelers to allow six to eight weeks to process U.S. passport applications in anticipation of their vacations to Aruba, where happiness lives. For more information please visit www.travel.state.gov.