Frequently Asked Questions: FAQ's
* Added 12/08: Recent questions posed to the Board of Directors by Owners
General FAQ's
Q. Are there any accessibility items available?
Q. Is there a local bus service available?
Q. I have a special request for a crib or high chair?
Q. Does the Resort have shuttle service?
Q. Why are there so many Water Sports Vendors on the beach?
Q. Do I need a passport to come to Aruba? What about my children?
Q. Are there any accessibility items available?
A. There are wheelchairs and shower stools available upon request. Motorized wheelchairs are available for rent from a third party vendor. For more information please contact our Concierge Desk.
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Q. Is there a local bus service available?
A. The local bus service from “ARUBUS” runs every half hour, 30 minutes past the and on the hour. The bus stop is located outside the complex in front of the Aruba Marriott Resort & Stellaris Casino. On Holidays above schedule may differ. Please contact the concierge desk for any questions related to transportation or tours. There is a car rental desk at the Aruba Ocean Club as well as one at the Aruba Surf Club. Taxis are readily available.
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Q. I have a special request for a crib or high chair?
A. We CREGO Porto cribs available upon request as well as high chairs on a first come first serve basis.
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Q. Does the Resort have shuttle service?
A. The Resort does not provide shuttle service to other areas i.e. downtown or airport as this is not allowed by the Government. Taxis are readily available at the airport upon arrival as well as at the Resort. The resort however does have an internal shuttle cart between the Marriott Resort, Stellaris Casino, and Marriott’s Aruba Ocean and Surf Clubs.
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Q. Why are there so many water sports vendors taking up the beach space?
A. Beaches in Aruba are designated by the government for public use, therefore, any vendors you may encounter on the beach are not managed or contracted by the resort. No hotels, resorts or timeshare properties have oversight of the vendors on the beach to ensure they have valid permission to operate, adequate equipment, personnel or liability insurance coverage. The resort does not accept any liability for incidents on the beach or incidents as a result of (watersports) related activities. Aruba Ocean Club recommends either DePalm Tours and/or Red Sail Sports as the preferred water sport vendor.
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Q. Do I need a passport to visit Aruba? What about my children?
A. Under the U.S. State Department and the Department Homeland Security Western Hemisphere Travel Initiative, all U.S. citizens and foreign nationals must carry a passport to enter or re-enter the U.S. from vacations or business travel in the Caribbean; this went into effect in January 2007. This requirement is applied to all air and sea travel. The Aruba Tourism Authority, in an effort to assist its valued visitors, strongly encourages all travelers to apply for their passports and advises all travelers to allow six to eight weeks to process U.S. passport applications in anticipation of their vacations to Aruba, where happiness lives. For more information please visit www.travel.state.gov.
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