RESORT INFORMATION
Please click on a topic below for more information!
AOC Villa Renovation Boards 
Shown below are some shots of the AOC Villa renovation boards:
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Guest Satisfaction Survey
An electronic version of the Guest Satisfaction Survey is mailed out randomly by our Corporate Guest Relations Department to our owners and guests after each stay at the resort. Please do take a moment to fill out this survey. Our Management team appreciates your feedback. Let us know what went well, names of any associates who went above and beyond, what can we do better etc. we do share your feed back with our team and the associates love to hear when you had a good time in our beautiful resort and the island.
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Next Year’s Reservations
Owners can call Owner Services from their room to make their next year's reservation. A 50% will be adjusted on the respective call on the bill.
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What’s going on at the Resort
On popular demand we have recently added a non stick-fry pan and will be adding bigger coffee mugs to the villa inventory at the Aruba Ocean Club. We have recently changed the green canvas lining at the Porto Cochere, Pavilion and the walkway to the adjacent hotel. The thermostats in the villas of the Aruba Ocean Club have been replaced with digital thermostats which are set on “72” degrees. We are also changing the thermostats in the villas of the Lighthouse Tower. At the Aruba Ocean Club we will soon start with a two-year project of replacing the AC units in the villas. The current AC’s units have reached their life span and instead of repairing the units each time there is a problem, we will start replacing the units by tower. Need Help Cards are provided in your villas to report any issues or problems right away or even commend special associates during yoru stay. We kindly request our owners to complete this if there are any issues and turn these over for rapid response instead of waiting until check-out. This card will assist our staff in providing you with a problem-free vacation. Pink Door Hangers have been provided as well in your villas. This pink door hanger is to hang outside your door upon check-out. Our maids are able to see this hanger and know that you have checked-out, thereby giving them the opportunity to clean the room right away. This will assist us in having rooms ready on time for the next arrivals.
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Restaurant Information
Click here to visit our Food and Beverage page for resort dining information!
Resort Shopping Marriott’s Aruba OCEAN Club:
Tropical Market (convenience store)
Island Life (Tommy Bahama; clothing)
Maggys (Perfume)
Coconut Trading (Gifts/souvenirs)
Mandara Spa
De Palm Tours Desk (activities)
Red Sail Sports Desk (water sports)
Economy Car Rental Desk
Gemani Watch Store (watches, limited jewelry) Resort Shopping Aruba Marriott Resort
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Resort Shopping Aruba Marriott Resort 
Colombian Emeralds (Jewelry)
Ocean Drive (Swimwear/clothing)
The Bazaar (Gift shop)
Vela Windsurf Center (Windsurf and kite boarding)
De Palm Tours Desk (activities)
Red Sail Sports Desk (water sports)
Mandara Spa Desk
Economy Car Rental Desk
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Resort Pool Towel Procedures
* Pool towels are part of the villa inventory
• We will provide 4 towels in a one-bedroom villa, 8 towels in a two-bedroom villa and 12 twoels in a three-bedroom villa.
• Owners using their lock-out portion are provided with 4 towels.
• Clean pool towels will only be exchanged at the towel hut when you return a dirty one. Please remember that the towel hut attendant can not give you a clean towel if you left it in your room.. In this case, you will have to return to your room to get your towel. This is the only way to control our towel costs. We have have experienced a high number of lost towels in 2006, which goes to the bottom line of our maintenance fees. We thank you for your understanding and kindly request you abide by this policy.
* Pool towels are provided at the Pool Towel Hut
* Pool operation hours: 7.30am to 10pm.
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No Smoking:Smoking is not allowed in and around the pool area. Please refrain from smoking at these areas. Please refer to the non smoking resolution under the board page.
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Two Hour Pool Policy Reminder
Please note that in order to ensure fair access for all our guests to our pool, pool lounges and palapas (first come first serve) we will remove all personal belongings:
- Used to reserve any chair, umbrella or palapa prior to 7.30am.
- On chairs which have been unattended for more than 2 hours.
If you find your belongings removed upon your return, please see the respective Towel Hut attendant or contact any Recreation or Loss Prevention Officer to claim your items. Thank you for your understanding and cooperation!
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Palapas (beach huts) Reservations
Aruba Ocean Club
1. There will be two types of Palapa reservations at the Aruba Ocean Club – reservations with a fee (advanced) and reservations without a fee (first come first served)
2. The owner/guest may make use of the “advanced” reservations for three (3) days at a time. After the third (3rd) day they can reserve for another three (3) days. The reservations for the “advanced” palapas start at 10:00am every morning and can be made all throughout the day.
3. The rental fee for the Palapas (odd numbers only) is $15.00 (100’s and 200’s) and $10.00 (300’s, 400’s, 500’s, and 600’s). The Aruba Ocean Club Towel Hut Attendant will record the reservation request on the appropriate form indicating the room number, last name of the owner/guest, time of rental and asking the owner/guest to initial the reservation. The Towel Hut Attendant will complete a Palapa reservation card indicating the palapa number and the date. The Towel Hut Attendant will inform the owner/guest that the Palapa Reservation Card should displayed in the holder found on the palapa that they reserved. At the end of the day, the Towel Hut Attendant will take the Palapa Reservation Sheet to the Front Desk at the Aruba Ocean Club to process the room charges.
4. The “first come-first served” palapas have no fee attached to them (even numbers only). The sign-up for the “first come – first served” begins at 7:30am every morning. The Towel Hut Attendant will complete a Palapa reservation card indicating the palapa number and the date. The Towel Hut Attendant will inform the owner/guest that the Palapa Reservation Card should displayed in the holder found on the palapa that they reserved and that there is a 2 hour vacancy policy – any palapa left unattended for more than two (2) hours will be emptied of all towels, and items (2 hour policy LSOP) and returned to the inventory to be given out again.
Special Requests
Many owners inquire about why their special requests, made way in advance of their arrival, are not honored. We cannot always honor these requests due to the high occupancy rates at the Resort year-round. The villa assignment for each day depends on the check-out pattern of that same day and unfortunately, we are not able to honor all requests.
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Villa Assignments
Villas are assigned on the day of arrival and are based on the check-out pattern for each particular day and are prioritized in the following order:
-Owners in their owner week
-Home owners exchanging into their home resort
-Any other reservations which includes Marriott Owners, Exchangers, Preview Guests, Rentals, Non-Marriott owners.
Note: There are always situations which affect the above process. In such cases, the Resort team will always try its utmost to assign the villas as fairly as possible.
Assignments are made on the assumption that owners prefer high to low floors and pool view to outside views. When there are more owners than there are “preferred” villa views or locations, the room’s controller looks at each owner’s previous villa assignments to ensure fairness in the rotation. Specific villa/ floor requests are considered within the general principles noted above.
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Service Charge
Within Marriott F&B establishments we do not apply a service charge to the final check. For groups of 8 or more we do apply a 15% service charge. Other establishments on the island may apply this service charge differently, this charge may or may not include gratuity. Please contact the establishment for more details.
Gratuity or tipping is entirely at your discretion based on the service you’ve received.
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Concierge Desk
Our Concierge Desk agents are ready to assist with any activity or dining information. Visit them in the Lobby or email and/or fax them your itinerary or if you want to be contacted ahead of time. Email: mhrs.auaar.concierge@marriotthotels.com Fax: (011) 297-586-0649 to the Concierge attention.
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Taxi Rates
As in many islands, taxis are not metered in Aruba. They are operated on fixed government rates. The cabs display a rate chart inside the vehicle. For your convenience, a rate sheet for the most used locations is available at the front desk. Prior to embarking on the journey, it is recommended that you and the driver agree on a fee for your travel. Taxis are usually at each hotel waiting to provide service at the lobby entrance. The Bellman, Doorman, Front Desk Agent or the Concierge are always happy to assist. Visitors may choose to summon taxis on the street , but make sure the cab's licence plate reads "TX". Tipping for a taxi driver normally can range between 10 percent and 15 percent of the final fare, but that is not always expected. On Sundays and holidays, $1(USD) to $3(USD) is expected as a tip no matter what the final fare, and on trips taken after midnight, give the driver at least $1(USD). Download taxi rates excel sheet.
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DVD Players
The VCR players in the villas were replaced with DVD players. Now you may bring your own favorite DVD and enjoy it while on vacation. We do not have any VCR on site. DVD movies are now available for rental at the Matey's Hall for only $7 per day (located at the Aruba Surf Club). Open daily from 8:30am to 4:30pm. DVD players are also available for rental ($8 per day)
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Parking Pass
If you are renting a car, we have included a parking pass for your convenience as part of the arrival package. This parking pass should be displayed in the front windshield on the driver's side of the dashboard. This is to help the resort security staff control any unauthorized parking. Please park only in lined spaces and any vehicle parked along the curb or yellow lined area will be subject to towing. Be aware of the handicapped parking spaces and any vehicles without a handicapped sticker displayed will be towed from these spaces.
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Cell Phone Rental
Now cell phones are available for rental at the Marriott’s Aruba Ocean Club for a fee of $10 per day with a required calling card of minimum $30. A $100 deposit fee applies. For owners who wish to take advantage of this service, please visit the Front Desk in the lobby. This is another option for our owners who wish to keep in touch with family and friends, without making a long distance call from the villa. At the Marriott's Aruba Surf Club, this service is available at the MarketPlace. Please note that no advance reservations are taken, phones need to be reserved on site.
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Internet Kiosks
In the lobby next to Champions we have four Internet Kiosks and next to the Ocean Cafe we have two Internet Kiosks available for guests who just want to go online and check their email for a few minutes. At the Surf Club we have Internet Kiosks available net to the Matey's Hall Kids room (Compass Tower). The cost is approximately $0.21 per minute and the machine accepts US$1, US$5, US$10 and US$20 bills.
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High Speed - Wireless Internet Access
If you are traveling with your laptop to keep in touch with family, friends or your business, you can now access high-speed internet in your own villa at no extra charge. Please follow the instructions sheet in your villa. Now Wireless Internet access ifs free of charge as well! Just log on in your room. You will receive a pass codew which will allwo you to use Wireless Internet access in the lobby area and outside patio at the Aurba Ocean Club. At the Surf Club, access is available at the Captains's Galley, lobby area and the patio outside the MarketPlace.
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High Speed Internet
If you are traveling with your laptop to keep in touch with family, friends or your business, you can now access high-speed internet in your own villa at no extra charge. Please follow the instructions sheet in your villa.
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Address Changes
Owners can email the Owner Clubhouse to submit address changes. This department will update the owner’s address in all the systems. Please send email to owner.services@vacationclub.com
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Activities
Our recreations team has many fun activities in place for our owners and guests. Don't miss our Skylight Movie Night, Dance Therapy; Bingo, Bango, Bongo, the popular Live Charlie Coco Show where you can enjoy a fresh coconut; Iguana Feeding; and many more fun activities for the kids as well! Check the Bulletin Board at the Towel Hut for more information about these activities.
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Stellaris Casino 
Visit lady luck in our Stellaris Casino which is open from 10am to 4am!! Slots are open from 10am until closing; Tables open at 12Noon until closing. Live Local Band every night! Ask our Casino Hostess about their various Casino Activities, including the popular Arubian Night and Bingo! Shuttle service between all three properties between 6pm and 4am (temporarily trial base).
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Update Phase C&D
Currently Phase C&D, the Spy Glass Tower (East & West) are under construction and is scheduled to open in the last quarter of 2007.
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UV Disinfection System for Domestic Water
This system was recommended by the Aruban Department of Health for the lodging industry that has water holding tanks for the domestic water system supply. At the Aruba Ocean Club and Surf Club we conduct monthly water quality tests in conjunction with the department of Health.
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New Revive Bedding is Here
The Aruba Ocean Club and Aruba Surf Club proudly introduced the new revive bedding this past week. Now our owners and guests can feel like they are sleeping on clouds!! CLICK HERE FOR MORE INFORMATION!
Port-o-Cribs and High Chairs
We have moved from cribs to CREGO Porto cribs, but still have a limited supply of full size cribs for those who cannot use the Porto cribs. These are available upon request as well as high chairs on a first come first serve basis.
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Rollaway Beds and/or Air Mattress
Due to the local fire code, we donot provide roll away beds or air mattress in the villas of the Aruba Ocean Club and Aruba Surf Club.
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Occupancy Tax
At the Aruba Ocean Club and Aruba Sruf Club we charge a fee for "Occupancy Tax". This is a local Government Tax which is charged to the guests by all hotel or timesharing resorts. The fixed fee (subject to change ) that applies for the different categories here at the Resort are reflected below and will show on the owner's folio upon check-out.
One Bedroom $6.50
Two Bedroom $7.50
Guest Unit $6.00
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