Resort Information

Guest Satisfaction Survey
An electronic version of the Guest Satisfaction Survey is mailed out randomly by MVCI’s Owner Services Department to owners and guests after each stay at the resort. Please do take a moment to fill out this survey; our Management team appreciates your feedback. Let us know what went well, names of any associates who went above and beyond, or what can we do better. We do share your feed back with our team and the associates love to hear when you had a good time in our beautiful resort and the island.

Next Year’s Reservations
Owners can call Owner Services from their room to make their next year's reservation. A 50% will be adjusted on the respective call on the bill.

Restaurant Information
Click here to visit our Food and Beverage page for resort dining information!

Resort Shopping Marriott’s Aruba OCEAN Club:
Tropical Market (Convenience Store)
Island Life (Tommy Bahama; Clothing)
Maggy’s (Perfume)
Coconut Trading (Gifts/Souvenirs)
Mandara Spa
Cool Things (Gifts/Souvenirs/Cigars)
De Palm Tours Lobby Desk (Activities)
Red Sail Sports Lobby Desk & Beachside Store (Water Sports)
Economy Car Rental Lobby Desk
Gemani Jewelry Store (watches, limited jewelry)

Resort Pool Towel Procedures
* Pool towels are part of the villa inventory
• We will provide 4 towels in a one-bedroom villa, 8 towels in a two-bedroom villa and 12 twoels in a three-bedroom villa.
• Owners using their lock-out portion are provided with 4 towels.
• Clean pool towels will only be exchanged at the towel hut when you return a dirty one. Please remember that the towel hut attendant cannot give you a clean towel if you left it in your villa. In this case, you will need to return to your villa to get your towel. This is the only way to control our towel inventory and costs. Annually we experience high numbers of lost towels which negatively affects the bottom line of our maintenance fees. We thank you for your understanding.
* Pool towels are provided at the Pool Towel Hut
* Pool operation hours: 7:30am to 7:00pm.
• No Smoking: Smoking is not allowed in and around the pool area; there are designated areas that are marked for smoking areas.

Two Hour Pool & Beach Palapa & Chaise Lounge Policy Reminder
Please note that in order to ensure fair access for all our guests to our pool, pool lounges and palapas (first come first serve) we will remove all personal belongings:

- Used to reserve any chair, umbrella or palapa prior to 7.30am.
- On chairs which have been unattended for more than 2 hours.

If you find your belongings removed upon your return, please see the respective Towel Hut attendant or contact any Recreation or Loss Prevention Officer to claim your items. Thank you for your understanding and cooperation!

Palapas (beach huts) Reservations Aruba Ocean Club
Our Palapa procedures are as follows: 50% of our Palapa inventory is on a first come first served basis while the other 50% of our inventory is set aside for reservations and a daily rental fee. In order to accommodate all owners and provide everyone a fair opportunity to obtain a hut, you are welcome to reserve a hut for a maximum of 3 days at a time. Reservations are to be made daily between the hours of 10:00am and 6:00pm. Please note that Ocean Club guests may only use the Palapas at the Ocean Club.

Special Requests
Many owners inquire about why their special requests, made way in advance of their arrival, are not honored. We cannot always honor these requests due to the high owner occupancy rates at the Resort year-round. The villa assignment for each day depends on the check-out pattern of that same day and unfortunately, we are not able to honor all requests.

Villa Assignments
Aruba Marriott Ocean Club enjoys one of the highest Homeowner occupancy rates of all Marriott Vacation Club resorts. As is true at every property, we place our Owners at the very top of the priority list in terms of requests for villa locations and preferences. Because of the high number of Owners that we welcome each week, we are often challenged with villa location requests that we are unable to always grant. Nonetheless, we strive to ensure that every Owner and Guest have a wonderful vacation experience!
Villas are assigned in advance and are based on the category you own and are prioritized in the following order:

Ocean Club Homeowners using their owner week
Ocean Club Homeowners exchanging into their home resort
Other MVCI Owners exchanging into Ocean Club
Any other reservations which includes other non-Marriott Exchangers, Preview Guests and Rentals

Assignments are made on the assumption that owners prefer high to low floors and pool view to outside views. When there are more owners than there are “preferred” villa views or locations, the Room’s Controller looks at each owner’s previous villa assignments to ensure fairness in the rotation from year to year. Specific villa/floor requests are considered within the general principles noted above.
We are unable to guarantee villa preference requests but will do our best to honor your requests based on availability and utilizing the established Villa Request Blocking Priority outlined above.

Service Charge
Within Marriott, the F&B outlets do not apply a service charge to the final check. For groups of 8 or more we do apply a 15% service charge. Other establishments on the island may apply this service charge differently. Please contact the establishment for more details.

Gratuity or tipping is entirely at your discretion based on the service you’ve received.

Concierge Desk
Our Concierge Desk agents are ready to assist with any activity or dining information. Visit them in the Lobby or email and/or fax them your itinerary or if you want to be contacted ahead of time. Email: mhrs.auaar.concierge@marriotthotels.com Fax: (011) 297-586-0649 to the Concierge attention.

Taxi Rates
As in many islands, taxis are not metered in Aruba. They are operated on fixed government rates. For your convenience, a rate sheet for the most used locations is available at the front desk. Prior to embarking on the journey, it is recommended that you and the driver agree on a fee for your travel. Taxis are usually at each hotel waiting to provide service at the lobby entrance. The Bellman, Doorman, Front Desk Agent or the Concierge are always happy to assist. Visitors may choose to flag taxis on the street, but make sure the cab's license plate reads "TX". Tipping for a taxi driver normally can range between 10 percent and 15 percent of the final fare, but that is not always expected. On Sundays and holidays some taxis may apply a surcharge.

DVD Players
Dvd Players are available in the living area of the one-bedroom villas. You may bring your onw movies to play or Dvd movies are available for rental at the Matey's Hall (located at the Aruba Surf Club). Open daily from 8:30am to 4:30pm. Dvd players are also available for rental.

Parking Pass
If you are renting a car, we have included a parking pass for your convenience as part of the arrival package. This parking pass should be displayed in the front windshield on the driver's side of the dashboard. This is to help the resort security staff control any unauthorized parking. Please park only in lined spaces and any vehicle parked along the curb or yellow lined area will be subject to towing. Be aware of the handicapped parking spaces and any vehicles without a handicapped sticker displayed will be towed from these spaces.

Cell Phone Rental
Cell phones are available for rental at the Marriott’s Aruba Ocean Club. For owners who wish to take advantage of this service they can visit the MarketPlace at Surf Club or the Bazaar Gift Shop at the Marriott Resort. Please note that no advance reservations are taken; phones need to be reserved on site.

Internet Kiosks
In the lobby next to Champions we have four Internet Kiosks and next to the Ocean Cafe we have two Internet Kiosks available for guests who want to go online and check email or surf the web for a fee.

High Speed - Wireless Internet Access
If you are traveling with your laptop to keep in touch with family, friends or your business, you can now access high-speed internet in your own villa at no extra charge. Please follow the instructions sheet in your villa. Now Wireless Internet access ifs free of charge as well! Just log on in your room. You will receive a pass codew which will allwo you to use Wireless Internet access in the lobby area and outside patio at the Aurba Ocean Club. At the Surf Club, access is available at the Captains's Galley, lobby area and the patio outside the MarketPlace.

High Speed Internet
If you are traveling with your laptop, you can access high-speed internet in your own villa or in the lobby at no extra charge. In your villa once you turn on your computer and go on to the internet an Ocean Club page will be displayed with instructions. In you use your computer in the lobby then please ask for a ‘pass code’ from the Front Desk.

Address Changes
Owners can email MVCI’s Owner’s Clubhouse to submit home and email address changes. This department will update the owner’s address in all the systems. Please send an email to owner.services@vacationclub.com

Activities
Our recreation team has many fun activities in place for our owners and guests. Please review the Activities sheet included in your check-in packet.

Stellaris Casino
Visit lady luck in our Stellaris Casino which is open 24 hours!! Ask the Casino Hostess about the various Casino Activities, including the popular Arubian Night and Bingo! Visit www.stellariscasino.com for more information.

Port-o-Cribs and High Chairs
We have CREGO Porto cribs available upon request as well as high chairs on a first come first serve basis.

Rollaway Beds and/or Air Mattress
Due to local fire codes, Marriott does not provide roll-away beds or air mattresses.

Occupancy Tax
At the Aruba Ocean Club and Aruba Sur Club we charge a fee for "Occupancy Tax". This is a local Government Tax that is charged to the guests by all hotel and timeshare resorts. The fixed fee (subject to change) will be reflected on the owner's folio upon check-out.